Wastewater Treatment
Service & Maintenance
In order to maintain the maximum working conditions of your system, we recommend that you service it on an annual basis. As a homeowner, this is your responsibility.
See below:
Wastewater Treatment
Tricel Product Registration
Overview
Once your Tricel Novo wastewater treatment plant has been installed, a Tricel representative should come to site to do the commissioning of the plant.
COMMISSIONING CERTIFICATE
You or your builder will receive a certificate of commissioning via email. This document will contain your tank details, along with your specific model type and tank number, which are needed to organise your maintenance contract.
MANDATORY REGISTRATION ON PROTECTOURWATER.IE
“The Water Services Act 2017 requires water services authorities to maintain a register of domestic waste water treatment systems in their functional areas.
Under the Act, owners of domestic waste water treatment systems are required to ensure that their systems are on the register. Your registration will contribute to the protection of Ireland’s ground and surface waters.” Source: protectourwater.ie
Go to protectourwater.ie and register your system.
Any question?
Maintenance contact form
If you would like to be contacted by Tricel regarding the servicing and maintenance of your wastewater treatment solution, please fill in the form below.
We’ll then be in touch to discuss options and prices.
The importance of desludging (emptying) your Novo wastewater treatment plant
When the sludge is occupying 50% of the volume of the primary chamber desludging is required, this is when the sludge is 700mm deep.
Desludging gets done with a vacuum tanker (Tricel recommend the use of a licensed company).
See dedicated page for more information about desludging of the Tricel Novo wastewater treatment plants and Tricel Vento Septic tanks.
Tricel Novo Maintenance
Regular maintenance by the homeowner
A certain amount of maintenance is required on an on-going basis to ensure that the system is working correctly, this is your responsibility as a homeowner.
Check the maintenance section on the manual for more information.
Annual maintenance by Tricel
Your Tricel Novo requires a full service every year to guarantee the efficiency of the plant is maintained. During this visit, our technician will check the sludge level and inform you on whether or not desludging is required. More information about the checks performed during the yearly maintenance visit can be found on the manual as well as on our Novo Maintenance dedicated page.
To subscribe to a maintenance agreement or be contacted, check the form above.
You can also check our dedicated maintenance pages for:
Warranties
Please see below details of the warranties for:
- Tricel Novo wastewater treatment plants
- Tricel Vento septic tanks
- Tricel Puraflo packaged filter systems
Process guarantee
The process is guaranteed to meet the designed Effluent Discharge Standard for the life of the plant
provided that:
- All aspects of the Tricel Novo Installation and Technical Manual are adhered to.
- The flows and loads do not exceed those stated on the design sheet.
- There is sufficient hardness in the water where nitrification is required.
- Grease from commercial kitchens is not present in the influent.
- Performance is measured after the process has matured.
- Biological inhibitors are not present in the influent.
- The pH is 6 to 9.
- The unit is commissioned within 1 year of purchase.
Warranty period
The warranty period for mechanical parts in the Tricel Novo system is 12 months from date of purchase.
The GRP structure of the Tricel Novo plants carry a 10-year warranty from date of purchase.
Parts covered under warranty
Tricel (Killarney) cover all parts of the Tricel Novo range to be free from material defect and workmanship defect providing the system is in normal working conditions. Tricel (Killarney) sole responsibility under this warranty is limited to repairing, exchanging or replacing any component or part they judge to be defective within the warranty period as stated above. Any defective parts must be returned to the factory or named distributor.
Warranty limitations/exemptions
Tricel (Killarney) shall not be liable for loss incurred because of interruption of service or for consequential damages, labour or expense due to a fault, nor shall this constitute a cause for the cancellation of the contract of purchase and sale. Specifically exempt from this warranty are limited life consumable components subject to normal wear and tear, such as air pump vanes and filters.
Chargeable non-warranty work
Service charges incurred (including parts and labour), due to unauthorized alteration, accidental damage, improper use, abuse, tampering, failure to follow installation instructions or failure to follow operating and maintenance procedures, are not covered by this warranty and are not assumed by Tricel (Killarney).
All service visits for non-warranty work are chargeable.
Process guarantee
The process is guaranteed to meet the designed Effluent Discharge Standard for the life of the plant provided that:
- All aspects of the Tricel Vento Technical Manual are adhered to.
- The flows and loads do not exceed those stated on the design sheet.
- There is sufficient hardness in the water where nitrification is required.
- Grease from commercial kitchens is not present in the influent.
- Performance is measured after the process has matured.
- Biological inhibitors are not present in the influent.
- The pH is 6 to 9.
Warranty period
The warranty period for the Tricel Vento tank is 10 years from date of purchase.
Parts covered under warranty
Tricel cover all parts of the Tricel Vento range to be free from material defect and workmanship defect providing the system is in normal working conditions. Tricel sole responsibility under this warranty is limited to repairing, exchanging or replacing any component or part they judge to be defective within the warranty period as stated above. Any defective parts must be returned to the factory or named distributor.
Warranty limitations/exemptions
Tricel shall not be liable for loss incurred because of interruption of service or for consequential damages, labour or expense due to a fault, nor shall this constitute a cause for the cancellation of the contract of purchase and sale. Specifically exempt from this warranty are limited life consumable components subject to normal wear and tear.
Chargeable non-warranty work
Service charges incurred (including parts and labour), due to unauthorized alteration, accidental damage, improper use, abuse, tampering, failure to follow installation instructions or failure to follow operating and maintenance procedures, are not covered by this warranty and are not assumed by Tricel.
All service visits for non-warranty work are chargeable.
Process guarantee
The process is guaranteed to meet the designed Effluent Discharge Standard for the life of the plant provided that:
- All aspects of the Tricel Puraflo Technical Manual are adhered to.
- The flows and loads do not exceed those stated on the design sheet.
- There is sufficient hardness in the water where nitrification is required.
- Grease from commercial kitchens is not present in the influent.
- Performance is measured after the process has matured.
- Biological inhibitors are not present in the influent.
- The pH is 6 to 9.
- The unit is installed and commissioned by a Tricel approved distributor.
Warranty period
The warranty period for the Tricel Puraflo system is 12 months from date of purchase.
Parts covered under warranty
Tricel (Killarney) cover all parts of the Tricel Puraflo range to be free from material defect and workmanship defect providing the system is in normal working conditions. Tricel (Killarney) sole responsibility under this warranty is limited to repairing, exchanging or replacing any component or part they judge to be defective within the warranty period as stated above. Any defective parts must be returned to the factory or named distributor.
Warranty limitations/exemptions
Tricel (Killarney) shall not be liable for loss incurred because of interruption of service or for consequential damages, labour or expense due to a fault, nor shall this constitute a cause for the cancellation of the contract of purchase and sale. Specifically exempt from this warranty are limited life consumable components subject to normal wear and tear, such as air pump vanes and filters.
Chargeable non-warranty work
Service charges incurred (including parts and labour), due to unauthorized alteration, accidental damage, improper use, abuse, tampering, failure to follow installation instructions or failure to follow operating and maintenance procedures, are not covered by this warranty and are not assumed by Tricel (Killarney).
All service visits for non-warranty work are chargeable.
Key Features
Fast delivery
Fast delivery and rapid response to all of our customers.
Partner network
Combined knowledge of service partner network throughout Europe.
Technical expertise
Unrivalled technical expertise in the installation, commissioning and maintenance of wastewater treatment solutions.
Frequently asked questions
FAQs
Why is maintenance important?
In Ireland, there are approximately 500,000 wastewater treatment systems and most of them are septic tanks. Lack of tank desludging and maintenance of wastewater treatment system is an issue as this poses risks to health or environment.
What are the Dos and Dont's with your wastewater treatment plant?
The micro-organisms remove the pollutants from wastewater. Micro-organisms need favourable conditions to grow and breed so that work to their optimum. Therefore it’s important that end user, uses caution on the substances entering the plant.
What are the warranties on Tricel products?
Please find below the list of our products and the warranty that is applied. Please also note that this warranty is only valid if the sewage system is properly installed by a qualified installer. Please also know that all warranties are subject to correct use of the product, including maintenance as per manufacturer guidelines.
| Products | Warranty* |
| Tricel Novo | 10 years |
| Tricel Vitae | 10 years |
| Tricel Vento | 10 years |
| Tricel Puraflo | 12 months |
*from date of purchase.
Get in touch
HQ
Tricel (Killarney) Unlimited Company
Ballyspillane Industrial Estate, Killarney, Co. Kerry, V93 X253, Ireland
Tel: 64 663 2421